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Frequently Asked questions

Returns

Due to the nature of our products All Sales Are Final. It is our top priority to provide you the best shopping experience along with100% customer satisfaction. However, we adhere to very strict compliance standards as our wigs and extensions sourced from top quality entities. All sales are final. 

Exchanges

All sales are final. No exchanges are available.

Shipping Policy

Orders are processed in the order in which they were received. High volume orders can result in delayed shipping times. Processing takes 2-3 days. After processing orders can take 3-7 days to ship if there are no delays with the shipping company. Orders are fulfilled, shipped and customers are provided with the shipping number, the consumer and shipping company are responsible for the delivery of the fulfilled order. 

Custom Units

Custom units require 14-21 days to be fulfilled after the order is placed. Our Custom Units are curated with care and attention to detail to meet the needs of each client. Once a custom unit order is placed, All Sales are Final. 

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